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iCaamr's avatar
iCaamr
Seasoned Novice
11 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Try rebuilding the database and clearing the system cache with the instructions here. Let me know if that helps or not. Thanks!

CAZ3223's avatar
CAZ3223
New Novice
10 months ago

I’ve done this too and nope.. it’s 100% on ea and their permissions. Because they turned off trial permissions it now affected ea access and not just the general public. 

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