Forum Discussion

Newcomer

17 hours ago

Solved

HUT account banned

I work for two weeks and then I’m off for one. During that week, i really enjoy playing HUT, something I genuinely appreciate being able to do while my girlfriend is at work… BUT This was the las...

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feedback

FoxHoundTiger
17 hours ago

What you can do now:
Submit an Appeal: You need to file an official appeal through the EA Help website.
Provide Justification: Even though the situation is frustrating, it is best to emphasize in your appeal that this was your first offense and that you were unaware this violated the Terms of Service, as you were simply moving resources between your own accounts.
Payment Records: Providing proof of your purchase history (receipts) can sometimes help demonstrate your long-term commitment to the game, even if it doesn’t guarantee the ban will be lifted.
Step-by-Step Instructions to Appeal Your Ban
Go to EA Help:
Navigate to help.ea.com.
Log In:
Log in with the account that has been banned.
Select Your Game:
Search for and select NHL 24 (or the version you are currently playing).
Choose the Topic:
Select "Manage my account" and then choose "I want to appeal a ban or suspension".
Submit Your Case:
Click on the available contact option (usually "Email us") to open the appeal form.
Important Tips for Your Appeal
Be Professional: While it is frustrating, using professional language is more likely to get a positive response from the support team than an angry message.
Reference Your Loyalty: Since you have spent a significant amount on the game, mentioning your status as a "high-paying, loyal customer" helps them see the value of your account.
Keep Your Case Number: Once you submit, you will receive a Case Number. Keep this safe for any future follow-ups.
Wait for Response: It typically takes a few business days for the Terms of Service (TOS) team to review the case and get back to you via email.
Hopefully, you get this sorted quickly so you can get back to your HUT team during your week off!

Limppanthebeast

Newcomer

16 hours ago

FoxHoundTiger You Ea-employee?

Thanks for nothing.

I’ve done this, but I won’t get any response for several days, right? Very unprofessional and lazy support from your side, really bad. If you don’t receive any warning before a penalty and are punished immediately, you should be able to appeal and get a response right away, especially since I am a high-paying customer who has spent large amounts of money on your game and supported it since 2016. This is unacceptable. How do you expect me to ever come back to the game and spend money again if this is how you treat people? Embarrassing. Truly embarrassing. Rats.

FoxHoundTiger
Seasoned Hotshot
16 hours ago
The tone of your message is seen as a threat and will likely get your appeal rejected immediately. EA support will not respond well to insults or demands. If you want your account back, you need to change your strategy: admit that you made a mistake by transferring coins because you didn't know the rules, and ask for a second chance as a long-time customer. Attacking them will only ensure the ban stays permanent.
- Limppanthebeast
  Newcomer
  16 hours ago
  FoxHoundTiger Is this a joke? Can’t you handle criticism? You can’t ignore frustration and emotions in a support request when, without any warning, you’ve removed a product that someone overpaid for and supported. Just like that? And just because someone has a slightly harsher tone, they don’t get any help? What kind of company is this? Very professional 👍🏻
  - Limppanthebeast
    Newcomer
    16 hours ago
    How do i change my appeal then? Didnt know i had to worry about your feelings too
FoxHoundTiger
Seasoned Hotshot
16 hours ago
am not an EA employee. I’m just a fellow community member trying to explain why you were flagged so you can improve your chances with your appeal. I understand your frustration—waiting days for a response during your week off is terrible, especially as a loyal customer. However, sending insults like 'rats' to the support team will only hurt your case. I'm just trying to help you get your account back."