Forum Discussion

Seasoned Vanguard

2 months ago

Broken HUT Champs Matmaking

Hi, can you finally repair that bug, that you are in Champions lobby, you search the game, but it move you to RANKED game ? Its bug from the start and you are not able to repair it yet ?

Seasoned Vanguard

2 months ago

Hi EA_Aljo so i have video. You can see, my friend went to Champions lobby, started search but it connect him to ranked game.

411d14ea-d2ad-41e5-bc4d-004340dc6efb.mp413.4 MB

EA_Aljo

Community Manager

2 months ago

Have your friend try power cycling their equipment with these steps:

Unplug your modem/router for 2 minutes
Hard restart your console by holding down the power button until it turns off
Power it all up and try playing again

sirajs
Seasoned Vanguard
2 months ago
Hi i dont understand your answer. Its not problem with local network. It happend to all players. Its not common, but sometimes this happens, that you find in champs lobby and it connects you to rankeds. I do Network/Server Engineer, so i would know if problem is with my network or with game. But this problem is releated with NHL not with network settings. It happens for example in 1-2 games from 40 games. But its happening. I will clarify it. If this happens and it connect you to Ranked, next time i go find in Champs, its connect me to cahmps, but sometimes it does this.
- EA_Aljo
  Community Manager
  2 months ago
  I'm not seeing other reports of this. I'll keep an eye out for them though. Let me know if you change your mind about troubleshooting.
  - sirajs
    Seasoned Vanguard
    2 months ago
    I saw it at many streams, you dont see any report, because most of players doesnt care, because they know, you dont do anything as now. Sorry but i am so sad, that EA works like this....