Forum Discussion

sirajs's avatar
sirajs
Seasoned Vanguard
14 days ago

Broken HUT Champs Matmaking

Hi, can you finally repair that bug, that you are in Champions lobby, you search the game, but it move you to RANKED game ? Its bug from the start and you are not able to repair it yet ? 

10 Replies

  • sirajs's avatar
    sirajs
    Seasoned Vanguard
    3 days ago

    I saw it at many streams, you dont see any report, because most of players doesnt care, because they know, you dont do anything as now. Sorry but i am so sad, that EA works like this....

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    I'm not seeing other reports of this. I'll keep an eye out for them though. Let me know if you change your mind about troubleshooting.

  • sirajs's avatar
    sirajs
    Seasoned Vanguard
    4 days ago

    Hi i dont understand your answer. Its not problem with local network. It happend to all players. Its not common, but sometimes this happens, that you find in champs lobby and it connects you to rankeds. I do Network/Server Engineer, so i would know if problem is with my network or with game. But this problem is releated with NHL not with network settings. It happens for example in 1-2 games from 40 games. But its happening. I will clarify it. If this happens and it connect you to Ranked, next time i go find in Champs, its connect me to cahmps, but sometimes it does this. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Have your friend try power cycling their equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Next time this happens, please get a video and we'll investigate it. Thanks!

  • sirajs's avatar
    sirajs
    Seasoned Vanguard
    12 days ago

     I will write it more understandable. In time when Hut Champs been active, i searched in Champs lobby but it connect me to Ranked. It was in Monday 12PM UTC. I saw that behaving earlier on some streams, that this exact happened to them as well, that they searched hut champs game but it connect them to ranked.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    HUT Champions games are only active Wednesday - Sunday. They are not playable on Monday and Tuesday.

  • sirajs's avatar
    sirajs
    Seasoned Vanguard
    12 days ago

    Hello Aljo, 
    I mean, that i go to Champions tab, then i pres X to go to lobby. Then i start search game. Game is found, but it doesnt found HUT Champs game, but it connect me to Ranked. Even i start search in Champs lobby. Already saw this at some streams on twitch, but now it happened to me as well.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hello. I don't quite understand what the issue is. HUT Champions games are supposed to e ranked. What exactly is the bug you're experiencing?

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