Forum Discussion

New Novice

23 days ago

CE-108255-1

Every time I play a game in HUT or most of my online games will crash and I will get this message. I've been getting this error code ever since I purchased this game. How can I report this?

bug

crashing

EA_Aljo

Community Manager

6 days ago

Thanks for getting back to me. Do you have the game installed on the internal hard drive or are you using an external one?

djsliderbite

New Novice

2 days ago

My game is installed on the internal hard drive.

EA_Aljo
Community Manager
1 day ago
Thanks. Next, try deleting the personal saved data. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System storage/Saved Data. Locate NHL 26 and delete the saved data.
- djsliderbite
  New Novice
  12 hours ago
  I deleted saved data and it is still crashes when playing.
  - EA_Aljo
    Community Manager
    6 hours ago
    The only other suggestion I have is to try a factory reset. Let's see if that helps.