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FrozenDomer's avatar
FrozenDomer
Seasoned Newcomer
5 days ago

CHEL freezes and kicks out to Xbox homescreen

Playing CHEL and the game will freeze and kick me out to the Xbox (Series X)  Home Screen. This only happens with ea games. Same thing happens with Madden and College Football (though that’s been bet...
crashing
freezing
multiplayer
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 days ago

Hi there. There have been some other reports of this over the years. Unfortunately, we've never been able to reproduce it. So, we can't fix it. It's pretty uncommon. How old is your Series X? Is the game installed on the internal hard drive?

FrozenDomer's avatar
FrozenDomer
Seasoned Newcomer
5 days ago

Think we bought the Xbox in 2021. Yes it’s a digital version of the game. 
I did clear the cache as well before reinstalling the game. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Thanks for the response. Unfortunately, I don't have any suggestions for you. Do you happen to have another Xbox you could try?

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