Forum Discussion

bomberzr's avatar
bomberzr
New Novice
2 months ago

Connection problem

What's wrong with the servers? Why haven't they let me play online for the second day? Yesterday it worked early in the morning, and then it didn't work again. Great early access

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. We're not aware of any issues that would cause this currently. Let's see if power cycling helps.

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks!

  • bomberzr's avatar
    bomberzr
    New Novice
    2 months ago

    Hello again. Unfortunately, these steps didn't help. I can connect to the network only if I distribute from my mobile. I tried changing the DNS, this did not help either. The Internet provider claims that they did not change anything and that there is access to your servers. But I was told that many wired providers have difficulties connecting to EA servers

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    If you can connect over a mobile hotspot, but not on your home network, that's an issue either with your ISP or home network equipment. It would be good to contact them again so they can look into this further. 

    Which console are you playing on?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    I'm not optimistic this will help, but it's worth a shot. Try rebuilding the database with these instructions. Also, restore your licenses with these steps.

    You mentioned having a wired provider, but are you on a wired or wireless connection?

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