Forum Discussion

nickwar2000

Seasoned Newcomer

6 months ago

Crashing randomly

When playing games in hut, online vs. The game will randomly crash me back to the Xbox dashboard and I’ll lose all the progress made. This has to be fixed the game is almost unplayable. This is the o...

Rising Rookie

6 months ago

Interesting, I’ve had this issue ever since I started pre ordering deluxe edition as well. Could be on to something.

EA_Aljo

Community Manager

6 months ago

This has nothing to do with pre-orders or we would have a lot more reports about this. So far, they are pretty much the same as in previous games.

Are you able to try playing the game from an expansion card instead? Someone else mentioned this was resolved with 25 when they played from the cloud. Which is in line with our theory that this has to do with a hard drive issue. That could be due to having an older console that is well used. Personally, I play on a day one Series X and have never had this crashing, but I also have the game installed on an expansion card.

NickMenary
Rising Rookie
6 months ago
I tried installing it on an external hard drive and it says it needs a high speed hard drive to play and you can only play on the internal hard drive.
- JustAGamerOwO
  Rising Hotshot
  6 months ago
  You can't play from USB hard drive. It's the dedicated expansion slot at the back of the console where you can put expansion card. But don't bother those cost way too much you're better getting new console from black Friday sales.
  - EA_Aljo
    Community Manager
    6 months ago
    Those expansion cards frequently go on sale and are way cheaper than a new console. However, I'm not guaranteeing that will fix this. We just haven't had someone verify yet that works. So far, I've seen one person say they resoled this with a new console and another played the cloud gaming version of NHL 25. They were having the same crashing issue with it being installed on their console.