updates:
i have reinstalled the game as well now. (did not work)
This core issue is highly likely to be Server-Side Profile Desync on the back end. I have confirmed with EA help support that this issue cannot be solved by them and has to be solved by the in game team
Community ManagerCan you get me a video showing what is happening?
Here is the video https://youtu.be/qXl_Xnli8PE. I completed the moment I clicked exit and claim rewards, and it showed as fail
Community ManagerWill it work if you play until the next stoppage? A message should come up asking if you want to exit and save the progress.
Community Manager