Community ManagerCan you get me another video showing the message that comes up where it offers to exit when the objectives are completed or finish the match and then the objectives are still showing as not completed? Your first video looks like you're exiting too soon since normally, I believe you need to wait for a stoppage for that option to come up.
Here's a new video https://www.youtube.com/watch?v=0ljmkmyw2gs immediately after completing the moment objectives, it failed and exited for me.
It seems like my account is corrupted somehow. I can play games but nothing tracks, i can't demote or promote in ranked, i can't do objectives that requires in-game stats and i can't get xp
Community ManagerJust to be clear, you're not pausing there? It's automatically going into that screen?
Let's try clearing the personal saved data for NHL 26. Please follow these steps:
Restart NHL 26. Also, remove it from Quick Resume to make sure it's fully restarted. Try playing again and let me know if you still have the same problem or not. Thanks!
i did not click pause. It automatically quit out. Even after deleting saved data and fully restarting the game, i get the same issue
Community ManagerIf I understand you right, this is happening with all moments and you're not able to get any progress in any mode in HUT?
Exactly no progression in any mode. I can play games, but the result acts likei quit early
For ranked i can play a game; it does not matter if i win or lose i will still be at the same rank I was before. Moments count as failed and immediately quit upon completion. Cup chase does not work either. I cannot complete any objectives that require me to play games (complete games, score goals, take shots etc). Anything that requires me to play a game will not count as the same does not count
Community ManagerPlease send me a private message with your Xbox gamertag. This sounds like an issue related to your account since we're not getting other reports of it. We'll need to get our team to investigate this.
Community Manager