My NHL loads fine, but entering hut the logo just spins for about a minute(yes I timed it) with Downloading Rosters next to it, then even once in hut, loading the auction house takes around 45seconds or more. Then when playing I get the very visible screen lag about 5 minutes into the second period usually. I've completely uninstalled and re-installed 2x. To no changes.
Community ManagerHi there. Which console are you on? Also, if you haven't yet, try power cycling with these instructions:
Let me know if this helps or not. Thanks!
Full power down of modem and router seems to have finally fixed it. Loads up at normal speeds now.
Unfortunately that only helped on initial load. Once in everything was still loading slow and trying to search in ranked I got this message. Error: Configuration file unavailable. Please try again later.
Community ManagerThanks for trying. Which console are you on? Also, can you get a video of this? If so, please put it up somewhere it can be streamed and respond with a link.
Community ManagerGreat! Glad to hear it. Good luck and have fun!
I'm tired of this. I don't work for EA I want a refund on this game. I can't stand the constant screen tearing, the loading times, feels like I'm playing a full second behind even the ai nevermind online. I know your aware of the screen tearing on xbox. You do nothing about it. This has already ruined my experience on this game.
Community ManagerI'm very sorry for the frustration with this. So far, I'm not seeing other reports so that makes this more difficult to get resolved. Which Xbox console are you on? Is the game installed on the internal hard drive or do you use an expansion card? Is it possible to get a video? If so, please put it somewhere it can be streamed and respond with a link. Thanks!
