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deebs9987's avatar
deebs9987
Seasoned Newcomer
8 days ago

Loading a franchise file causes the game to crash

Thanks in advance for any help. Console is Xbox series S and this is for NHL 26. I’m trying to load my franchise file that was last saved yesterday. Now every time I try to load the save or any of the 3 backup files it pulls up the first screen with the next week of the calendar showing but the screen to the right that shows stats is blank and I see a spinning circle in the top right. After a few seconds of spinning the game crashes back to the Xbox dashboard

Ive tried quitting the game, “power-restarting” the Xbox, clearing “reserve space” from the game save file, and uninstalled and reinstalled the game. Not sure what else to try but I really don’t want to lose the save. Again, thanks for any help!! 

crashing
xbox

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hey there. Thanks for reaching out. Unfortunately, your save is most likely corrupt. These aren't typically recoverable. One thing you can try is deleting the personal saved data. Please try these steps.

    1. Hit the Guide button on your controller
    2. Highlight the NHL 26 icon
    3. Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
    4. Choose Manage game & add ons
    5. Go to Saved data
    6. Delete the file with your gamertag on it


    Let me know if this helps or not. Thanks!

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