Forum Discussion

Seasoned Newcomer

8 days ago

Loading a franchise file causes the game to crash

Thanks in advance for any help. Console is Xbox series S and this is for NHL 26. I’m trying to load my franchise file that was last saved yesterday. Now every time I try to load the save or any of th...

crashing

xbox

EA_Aljo

Community Manager

8 days ago

Hey there. Thanks for reaching out. Unfortunately, your save is most likely corrupt. These aren't typically recoverable. One thing you can try is deleting the personal saved data. Please try these steps.

Hit the Guide button on your controller
Highlight the NHL 26 icon
Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
Choose Manage game & add ons
Go to Saved data
Delete the file with your gamertag on it

Let me know if this helps or not. Thanks!