Forum Discussion

JGault1990's avatar
JGault1990
New Novice
3 months ago

Lost Connection

I'm losing connection to the EA server every 10-15 minutes these days it seems. My internet is perfectly fine and doesn't disconnect me on other games. Idk what to do at this point. NHL HUT is unplayable. 

48 Replies

  • korrowan's avatar
    korrowan
    Rising Novice
    30 days ago

    This is still happening.  Got a new cable did all the troubleshooting.  Disconnected from EA in the 3rd period or at the start of OT in 95% of the games I play.  Have lost like 5k RP lol.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Have you tried all of the troubleshooting steps here? If so, it would be good to contact your ISP to see if they are noticing any issues. We're not aware of anything on our end that would be causing disconnects.

  • korrowan's avatar
    korrowan
    Rising Novice
    27 days ago

    Ya I did all those things.  I reset my ps5 even and reinstalled only NHL 26.  Still lags out in the last 3 minutes of most games.  ISP hasn't shown any issues.

  • I have same problem on xbox. Looks like the more there is objectives to track the faster i lost connection or crashing. No problems on other games on my console so it's just the game nhl26 that has this issue. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hello. Have you tried the connection troubleshooting steps here? Also, if you're on a wireless connection, try switching to using a wire.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    If you've power cycled your network equipment and console after switching to a wire and are still disconnecting, contact your ISP so they can look into this. Thanks!

  • Robby3194's avatar
    Robby3194
    Rising Newcomer
    16 days ago

    Happens to me all the time. I am hard wired with 600-900 mbps with no connection issues and still get bounced from games . Seems to be an ea server issue. 

  • Robby3194's avatar
    Robby3194
    Rising Newcomer
    16 days ago

    There wouldn't be complaints on forums if people weren't having issues