Forum Discussion

New Rookie

1 month ago

WOC - Teammates frozen and then booted

While playing WOC, an opponent quit and it sent me to the purple “syncing” screen. When the game resumed, both of my teammates were stuck in a black scree while the game resumed for me and the two op...

playstation

technical issues

MyPraystion

New Rookie

27 days ago

EA_Aljo still waiting on a response to the above. Feel free to message me directly if it’s easier.

EA_Aljo

Community Manager

25 days ago

Hello. I'm sorry to say, we're not able to return those points.

MyPraystion
New Rookie
22 days ago
I understand that, and my last question was asking what you can offer as reciprocity for the lost time playing your game due to a technical error on your side. Any help or direction is much appreciated.
- EA_Aljo
  Community Manager
  22 days ago
  Unfortunately, there is no compensation available for this.
  - FugitiveMeat
    New Traveler
    22 days ago
    Wow....... there's a phrase for this level of customer service......lemme guess accruatly describing the help you receive from ea support is disruptive. Or you could fix the broken RP system online. This happens and you're penalized with losing a large sum of points that will take you 10 games to earn back if you're lucky enough to not need 15 games or it happens again cheating you out of more points you've earned. Which is truthfully describing this issue, cheating players out of time and RP. If the team truly cared there would be a way to report entire games for review and RP reparations. Let's be clear all the issues with game, which the are a lot, can be fixed but the first step is acknowledging the game is in the worse state it's ever been in. Why is the online population so low? Do you think it has something to do with the quality of the game? How many less copies will NHL 27 need to sell before there's actual change instead of lip service?