Forum Discussion

Seasoned Newcomer

1 day ago

World of Chel not recording stats

Had a recent game in World of Chel (club) where my stats were not recorded. I am on PS5 and never seen this happen before. 5-1 W, but my players shows 0min ice time and 0 assists and 0 goals (I had 4...

Seasoned Newcomer

13 hours ago

EA_Aljo Thanks for the reply - it was just one game, and it has not been updated as of 11am EST today.

EA_Aljo

Community Manager

11 hours ago

Ok. Thanks for letting me know. Apologies for the frustration. Unfortunately, we're not able to recover the stats from past games. Have you had any connection issues in the past? Disconnects, lag or anything odd in general?

PhantomMikey
Seasoned Newcomer
11 hours ago
EA_Aljo Myself and my teammates have had random disconnects, but no lag.
- EA_Aljo
  Community Manager
  10 hours ago
  If you have regular disconnects, it's possible there's a connection issue causing this to happen. Since this was the only time, hopefully, that's the last of it. In the meantime, the best I can recommend is making sure your connection is stable. If you or your teammates are on WiFi, I'd recommend using a wired connection instead for added stability.
  
  Let me know if it becomes more frequent though. I'll keep an eye out for other reports as well. Thanks!