Forum Discussion

Seasoned Newcomer

5 days ago

World of Chel not recording stats

Had a recent game in World of Chel (club) where my stats were not recorded. I am on PS5 and never seen this happen before. 5-1 W, but my players shows 0min ice time and 0 assists and 0 goals (I had 4...

Community Manager

4 days ago

Ok. Thanks for letting me know. Apologies for the frustration. Unfortunately, we're not able to recover the stats from past games. Have you had any connection issues in the past? Disconnects, lag or anything odd in general?

PhantomMikey

Seasoned Newcomer

4 days ago

EA_Aljo Myself and my teammates have had random disconnects, but no lag.

EA_Aljo
Community Manager
4 days ago
If you have regular disconnects, it's possible there's a connection issue causing this to happen. Since this was the only time, hopefully, that's the last of it. In the meantime, the best I can recommend is making sure your connection is stable. If you or your teammates are on WiFi, I'd recommend using a wired connection instead for added stability.

Let me know if it becomes more frequent though. I'll keep an eye out for other reports as well. Thanks!