Can’t Customize Skater in World of Chel

Hello, @inataCOMA 

Try changing the abbreviation of your club. I know, it sounds odd, but we've seen that help with this issue. Thanks!

EA Aljo,

Thank you for your response. After changing the club abbreviation, saving it, then dashboard quitting to reset the game; the customize skater/goalie option still doesn’t work. I even tried to leave my club and that did not fix the issue either.

@inataCOMA 

Thanks for trying. Are you using a custom gamerpic? If so, try changing it to a default one. That has also caused some odd issues with WoC. Also, if you can edit your arena, try making it as default as possible.

Unfortunately, after changing my gamer pic to a default one and editing my club to be as default as possible, the issue still persists.

@inataCOMA 

At this point, you should try changing anything you can. It's possible some customization that is in use is bugged and causing this to happen. Are you able to edit your player outside of the club or does this also happen then?

I am not able to get into the skater or goalie customization menu at all. I have tried uninstalling and re-installing the game as well. Is their a developer or tech that can assist with the coding of the error code? I’m almost prestige 5 and collect all of the bags, this is important to me. Thanks!

@inataCOMA 

Apologies for the confusion. I thought you were trying to edit your club's uniforms. Let's try something else. See if deleting your personal saved data will help. This does come with a risk though. You can lose all your offline saves as well as settings. Normally, those are downloaded from the cloud, but I can't guarantee that will happen. To do this, highlight the NHL 22 tiles and hit the Menu button. It's the small one to the right of the Guide button that as 3 horizontal lines on it. Then, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. Then, restart NHL and try again. 

Just did that as well with no luck! I deleted my account from console through the manage game and add-ons screen, hard restarted, then went back into World of Chel and it didn’t work. My account is definitely bugged and needs fixed. The error code is 782F0F3141CDF277-0000000000023002-AD53565D31C351CC. I’ve also attached a photo of what my screen shows when I click on customize skater or goalie.

@inataCOMA 

This isn't something we can easily fix, unfortunately. If you don't want to keep troubleshooting, you can open a case with an advisor here. They should be able to escalate your case for investigation. 

Would you be able to check your connection to see if it's using IPv6? If it is, disable that and use IPv4 instead. You should be able to do this through your router settings.

Yes I’d like to open a case with an advisor. I have a second account and I went to customize my skater on that account and had no issues at all. Another issue is that the game is not showing my XP earned after each game, and all of the letters on everyone’s jersey in EASHL are blacked out. I’m confused how to open a case I apologize. Thank you for your help in troubleshooting.