Controller disconnects mid game and when trying to reconnect cant do anything

@rednyte 

Is your controller's firmware up to date? You can find out by going to your Xbox Settings > Devices & connections > Accessories. When I was experiencing this issue, the controller would freeze, but then would restart on it's own several seconds later and work again. However, as I mentioned, this stopped happening within the last year. I did send in my controllers for repair though so it's possible that took care of it. Unfortunately, I've never found a resolution for this otherwise.

Yes. My controller firmware is up to date. I never started experiencing this previously until two weeks ago. I’ve played the franchise pretty heavily for years. This is the first year I haven’t played as much so when I do play it’s rather annoying to let my teammate down by not being able to complete a game. 

If this were a controller issue I’d gladly send in my controller for repair but Microsoft will likely do their tests and say nothing is wrong with it, especially if the controller can be used outside of the game when the game won’t respond. 

@rednyte 

Personally, I've sent Elite 2 controllers in several times over the last few years and they've always either repaired or replaced it. It's frustrating to have to send them in, but the turnaround is quick and I always get a working controller back. That said, the only other thing I can think of is that there's interference from another nearby device that could be causing this. If I have any other ideas, I'll let you know.

@wadesworld 

When this happened to me, I was always able to regain control. I'm not saying we have the same issue, but there are times you can regain control. If I have any additional details on this, I'll pass them on here.

Next time I play EASHL I’m going to disconnect my controller during a game that’s out of hand. See if the situation can be reproduced through an active power off and on of the controller. 

@wadesworld 

I mentioned this before. What would happen is my controller would completely lock up. It wouldn't respond at all. After several seconds, the Guide button would flash and the controller would reconnect and work again.

With about 20 seconds left in my EASHL game I turned off my controller and turned it back on. When I did this I got a window explaining the lead profile was disconnected and it gave me an option to repair, but of course I could not click on this. The screen didn't change until the EASHL game exit menus popped up. I was able to get back to the dressing room but couldn't ready up for the next game. Turning off the controller and on again did nothing to rectify the situation. Quitting the game and starting again however did.