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Ymmot_Iraas's avatar
Ymmot_Iraas
6 years ago

Escrow error

Ive had an Escrow error problem with the error code pointing at that fault. Ive been in contact with EA customer service tvice, had this problem over 10 days, sent 2 mail over help service and i still dont get any help to solve my problem. EA are hungry for players to pay the game and to use buy in game content but as soon there is a problem that needs to be solved it can go 2 weeks before sorting it out. Really what do i need to do before i can get any help? i am really disappointed of the way ive been treated and hope for some feedback.

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @Ymmot_Iraas.

    This takes only a moment to fix. Please contact @EAHelp through Twitter and they'll get it taken care of. Thanks!

  • Ymmot_Iraas's avatar
    Ymmot_Iraas
    6 years ago

    I dont have twitter and i dont use twitter så there is another problem.

  • Ymmot_Iraas's avatar
    Ymmot_Iraas
    6 years ago

    so you are saying that the respond time when you send in a ticket for something like this should be a week or more and that is ok. When you also say it is a quick fix? I dont want to create a twitteraccount to get in help with technical support at EA when im using the RIGHT WAY of doing this. Im using EA😕 help site, im creating a case with my problem the right way, but you tell me to create a twitter account to get this done faster?  What is next step to get things solved? To get snapchat when there is more bugs, to get instagram to report players, to get tinder to get in contact with certain people? Come on, if there is some serious behand the keybord can that person make things happen???

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Ymmot_Iraas 

    Right now our support channels are pretty limited due to self-distancing requirements. You're more than welcome to open another case with live support, but they are quite bogged down at the moment so response times can be faster than using Twitter. If you create a Twitter account and send a DM to @EAHelp and then private message me your Twitter handle, I'll contact an EA Help advisor and ask them to take care of this.

  • Ymmot_Iraas's avatar
    Ymmot_Iraas
    6 years ago

    [Twitter handle removed - CM] has now contacted ea help through twitter. so can we get an eta of solving the problem?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Ymmot_Iraas 

    Please do not post your Twitter handle here. That should be DM'd to me. I did send it on to the EA Help team and they don't see a message from you. Are you sure you DM'd @EAHelp? I'm about to leave for the day so if they don't answer you tonight, I'll contact them again in the morning.

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