I play EASHL exclusively on a fairly competitive team, that plays quite often and over the past 2-3 days everyone from our club has had fair connection. (we all live in the same town). We normally play with a ping of 25-30 and sometimes 30-35 but the last 3 days it hasn't been lower than 60. Were from north eastern Ontario... is anyone else having these issues or know any reason this would be happening? Thanks in advance!
My team was seeing the same issue when I was on with them on Thursday evening. I'm not sure why it was happening but our connection is usually good. We're all in Edmonton and one of us had a hard wired connection while the rest were on wifi but the entire team was seeing the same problem. Seems like something might be up with the servers or maybe there's been higher traffic than usual, but it's not just you.
thanks for the reply... its just really frustrating because 60 in unplayable.... especially against good teams with good pings
If you were planning on contacting EA Support, they are most likely gonna request you send them "UO Trace" data - a simple google search should get the ball rolling for that; it's pretty easy to do and should hopefully pinpoint the exact cause of the problem.
Could be any number of things, really -- router might need to be reset/ christmas decorations cauaing interference/bad weather/playing outside of peak hours etc etc
thanks for the reply... ill do that for sure. its just really strange since the other 3 members in my club (all from the same town, and with the same ISP) are having the same issue. And it doesn't seem like its a widespread problem looking at some of these message boards. And we've never had this problem in the past. Sounds like an ISP problem but ive been on the phone with them and theyre saying everything looks fine.
Community ManagerHello, @Kaye980
If all of you are in the same town and on the same ISP, it's very possible there's an issue in your region with your ISP. If you want to go through some troubleshooting, let me know. As previously mentioned, you can run a UO Trace and submit a screenshot of the results. Those instructions can be found here.
and...
Community ManagerWe won't be able to use this test if you're playing on a wired connection. The results will be very different from what you actually play on. Try using alternate DNS servers to see if that helps. Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
Community Manager
