NHL 22 Can’t Skate

Hi there, @accountforq 

Can you give me some more details? Are you saying that if try to skate once the puck is dropped, your player won't move unless you stickhandle to your forehand or backhand and then you start gliding? Do you have any video of this? Also, what system are you playing on? Thanks!

So for some reason it only happens to me on offense; I can skate fine when on defense. Basically when I have the puck my player will be stuck gliding, and I can’t skate with them until I stick handle for a bit. I am on Xbox One. Video can be found

here

@accountforq 

Thanks for the video. That's pretty odd. We'll go through some troubleshooting. Did this start all of a sudden or has it always been there with 22? Does it happen under a different gamertag? Also, try clearing your alternate MAC address with the steps here:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

The issue recently started, but I’ve already had NHL for awhile (about since launch). I tried the MAC thing and it did not work.

@accountforq 

Thanks for the details and for trying that. Next, try deleting the personal saved data for NHL. Press the Guide button and then highlight the NHL 22 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. 

Hey so I actually downloaded a controller tester and it may actually be my controller that’s the problem… originally I didn’t think it was cause I tried so many different controllers but they are all old so they might just all have the issue.

@accountforq 

Hopefully, that's the case. Something else to check is to make sure the controller's firmware is up to date. Have you checked that yet? On your Xbox, go to Settings > Devices and Connections > Accessories to check.

How come I can play team skate but won’t let me play free skate 

@GivMeSloppy 

What happens when you try to play free skate? Also, what console are you playing on?

Hello i have the same problem, like the other guy, my controlet is fine but i cant skate with puck in NHL 22. I have Xbox Series S. I had no issues with it until now i have the Xbox for like a year.