NHL 22 Crashing

I’m sorry , could you clarify what you mean by this ? Would using an alternate account be a good troubleshooting tactic ? 

@Canadiansyeahus  @andrewcuomo69  @Ken1982 

Moved your responses to a large topic we have. Can you try the steps above for us and confirm whether they've helped?

@EA_Blueberry 

Ok...I've done all the recommended items above to resolve the issue...and just now my entire XSX shut down once again in the middle of a squad battles game. I don't have this issue with any other game I play. It would be one thing to crash the game..but my XSX? Not good.

Was fine playing rivals earlier today...squad battles has not been kind to me. 

Points lost, points lost...lots of time put in to this game, lots of points lost. 

Things that make you want to throw your controller! :-(

@o_Xped_o 

I understand how you feel. I had this happening to me during War Zone and once I plugged the console straight into the wall (no surge protector) I was able to address. I also power cycled the console and made sure the games were fully closed down. Not sure if you are quick resuming the game, there are some reports of that.

Do you have your power settings on Energy Savings mode with automatic shutdown disabled?

Have you taken the power cable out of the back of the Xbox and plugged it back in?

When it shuts down does the console feel hot? You definitely have it in the open with nothing blocking the vents for it, right? Improper ventilation and space can lead to it shutting down to prevent overheating.

If you're using a surge protector or extension cord please try plugging it straight into the wall. Even Microsoft recommends plugging it directly into the wall as the Xbox has a built in surge protector.

Lastly, although it's only happening for NHL in your case it may be a software glitch. If it continues, performing a factory reset is an option to take. Before you do that though, I recommend power cycling the modem/router in order to refresh your connection, that way if there are any hiccups in the speed of the connection or high packet loss, we can help reduce the chances of that when the next software update is downloaded. 

@EA_Blueberry  No surge protector and currently set on Energy Savings mode. No automatic shutdown enabled.

All other recommendations tried. I've been an Xbox user since the original one came out 20 years ago... I'm pretty familiar with all the tests to perform and the best conditions to operate in.

When is this software patch coming out for Xbox? Is this supposed to deal with my XSX crashing or just other issues?

I did this , seemed like it may have worked for a bit until I got the unexpected error again ….

@lappy91 

If you're getting unexpected errors now can you continue the conversation in this post below. When you reply, include the console you play on, sum up all the steps you've tried here (linking this post is fine), and describe what you're doing in game before it results in an unexpected error.

https://answers.ea.com/t5/Technical-Issues/Unexpected-error-every-2-3-games/m-p/10889090#M452


@o_Xped_o 

Have you reached out to Xbox Support to see if they are aware of any fixes related to the console shutting down?

This is their Support article related to it below. A player reached out to us on the Madden forums raising this issue and after sending in their console for repair they haven't had the issue since. This is not to say it's the console itself, but it might be wise to reach out to them just to see if there are any hardware solutions so both sides are covered.

https://support.xbox.com/en-US/help/hardware-network/console/console-turns-off-unexpectedly

Thanks for your effort I’m at the point now where I’m ready to just never buy this game again . I got dropped from my league team in EASHL because of these errors. I was told I lm too much of a liability as these errors are causing the team to have to take penalties. I’m not sure how I can spend 100$ on a game and have these issues but don’t have any on any other games …

@EA_Blueberry  I have done everything under the sun to try figuring my issue out. The latest thing I did was initialize my ps4 and redownload the game. Day 1 it let me play 6 games with no issues. Day 2 I played 2 games then gave me the the blue error screen again with the same code I mentioned in my post. This is beyond frustrating. Any ideas?