NHL 22 EA Play Early Access Trial Ended

Hi there, @ElectricNinja17.

The trial should continue as long as you have time. It shouldn't be ending when the full game releases. An EA Play subscription gets you 10 hours of time regardless of the game being in early access or not. Also, the game will continue to run in the background if you don't exit out of it. That will use up your trial time. We'll keep an eye out for other reports of this. Unfortunately, we don't have the ability to add more time to your trial.

That's what I thought too but that is not the case. Here is the reddit post from a few years back and I have attached screenshots of what happens. I uninstalled the game and when going to NHL 22 in the store, there is no trial option like there is with FIFA and Madden. 

@EA_AljoI have the same problem, the trial version is not finished yet, but it cannot be run. PS5 version.

@ElectricNinja17

What happens when you download the game and try to play? The trial should still be active. Unfortunately, we don't have a way to restart the trial time.

@Ludva74 

What is happening when you try to play?

the enclosed screenshots show that there are more than eight hours of trial access to the nhl game 22, after pressing the OK button another screen will appear with the words: "This content cannot be used. If you want to use this content, buy it". This is clearly a mistake on your part and it is up to you to correct it.

@Ludva74 

This sounds like an issue Sony support may need to help with. Their store isn't detecting that you have access to the trial if it's asking you to buy it instead. Try contacting their support to see if they can assist with this. Thank you.

@EA_Aljo 

It is quite obvious that NHL 22 has been removed from EA Play. When you go to the EA Play page in the store, there is no NHL 22 section anywhere, not even in the trial section. That's why we can't play the game, it is not offered anymore on EA Play. That's why there is a lock symbol on the game page of our home screens (look at the screenshots above).This has happened in the past as well which that reddit post proves. The fact that this happens every year and still has not been fixed is laughable. How you continue to have NHL 22 on the front page of the EA Play website is a complete joke. 

please check if a trial version of NHL 22 for PS5 with a paid EA PLAY membership is currently available? Thanks

@Ludva74 

The trial is currently available, but only if you haven't used up all 10 hours. If the game is open in the background, the clock will still be running. When you're done, you have to completely exit out of it in order not to use up that time. Even if you turn off your console.

@EA_Aljo 

Have you even looked at our screenshots? It shows that we have time remaining in our trials and yet we can't play. How do you know the trial is currently available? Can you prove that the trial is still available? If you have an active EA Play subscription, can you post a picture of the trial button on the NHL 22 purchase page specifically on PS5? You should ask someone from the EA Play department or whatever and see if the trial is still active on PS5. I've seen numerous reports online that the trial is no longer working since the 15th (full release date) for PS5 specifically (don't know about PS4), I do know that those on XBOX have not been affected. Probably because EA Play is merged with gamepass or something. I know this must have been some unintended mistake but the fact that no one has fixed it or seems to care is a slap in the face to customers.