my son is having major issues while trying to play rivals the past 4 days. He can not get through one match without the face off glitch occurring and then being kicked out of the match. Every other online mode works except for this one. Help ASAP
I had him try to get a recording but there was an NHL 22 update the same day. Since the update, issue has seem to be fixed. He has no problems since and has played 5 rival games so far. Fingers crossed
Community ManagerHi there, @chaze123123
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I done these options twice after talking to EA help but it didn’t work. It still glitches after a whistle and my son is not collecting any rewards because of this.
Community ManagerThanks for the response. What system is your son playing on and does he use a wired or wireless connection?
He is on a PS5 And a wireless connection. I picked up a cable today and will hook it up when I get home.
Community ManagerUsing a wire may help. Can you check the router settings and make sure UPnP is enabled? Also, have him change up any customization options. Arena, logo, etc. Something else to try us creating a new lineup with the same players and set it to active.
He did the whole lineup thing this morning and that didn’t help. He just changed everything else and didn’t make it through a period and it happened again. None of that worked!
I already restored the licenses yesterday as well from the phone call with EA.
As per the first request, I follow the link and I’m unsure what you are asking me to do. Am I starting my PlayStation in safe mode? Backing things up? Need more help then just the link.
My son can play other online matches but he also noticed today when he play HUT Squad battle, he didn’t get any rewards and said he lost the game 3-0 when he actually won 8-2. So again, he lost all rewards in this mode now too.
After going into safe mode, I rebuilt the database and it still did not work. First game he tried last 3 minutes until a whistle was blown. Then the face off repeated itself 5 times before the connection was lost to other player. This is getting very frustrating.
Community ManagerHello, @chaze123123
Thanks for trying those steps. Did the cable help? Also, have you tried deleting and reinstalling the game?
Community Manager
