Hi,
I bought NHL 22 X-Factor Edition few months ago. First two month I played that on my PS4 console. Last week I got PS5 console and when I installed the game, there is only PS4 version available. There is no option to choose PS5 version. Does anyone else this same problem?
When I go to PS-store for me it's not available which is logical because I already have it, but I'm not able to install it.
Community ManagerTry restoring your Store Licenses and settings and also enabling PS5 Console Sharing and Offline Play :
https://www.playstation.com/en-ie/support/games/restore-licences-playstation/
Thanks.
Thanks for fast reply. Do I have to do this on my both PS consoles? I did it on PS5 but nothing changed. I'm not able to do that on PS4 console at the moment because it's located on different country.
And PS4 version is now in my PS5 console. Do I have to remove it before I do those actions ?
Community ManagerPlease make contact with an EA Game Advisor so we can check on your account details.
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
@Sohard4me When you’re looking at your game library, it doesn’t show up under purchases?
No I only see my PS4 version.
Were you able to figure out what the issue was? I seem to be having the exact same problem.
I’m wondering the same thing. I have the exact issue.
The same on my side. I am trying to solve this for three days calling to UK (EA support) and US (PSN Support). Finally I got answer to contact Slovakia PS Support which is only through email. They send me a message stating: I have to buy a PS5 version because I bought only PS4 version although in the library it shows that I have X-Factor edition for both PS4 and PS5 unfortunately I can download only PS4 version. What a mess! Cmon do something...or I will call you every day to check until the supervisor finally see this problem with PS Store...
Community Manager
