Re: CANNOT CONNECT TO OTHER PLAYERS

That is not the case I have had zero issues I cannot connect to players even in hut rivals I also cannot connect to players in Apex legends but I can play cod with people or gta 5 online only games I can't connect to other players is ea games I have opend ports I have reset my console reset my router Uninstaller and reinstalled the game in the end it is something on your end stopping from happening and I got screwed by an ea bug

@TrevorS88 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

This has already been done I have spoke to your support team 3 days in a row this is now day 4 of you guys thinking power cycling helps I have done every single one of your steps this does not fix the issue 

@TrevorS88 

Can you list every troubleshooting step you've tried so we don't repeat them?

I have power cycled completely unplugged router and modem and Xbox 

I have opened all ports

My nat type is open

I am a wired connection 

I have Uninstalled and re installed the game

I have cleared the cache 

Cleared the alternate Mac address 

Ran a uc tracing 

Short of creating a new Xbox live account u have done everything 

@TrevorS88 

Try using alternate DNS settings. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

I have also tried changing the dns settings I have done everything under the sun that I can do to try and fix this I'm at the point where I can only create a new account but that leaves me without my pre order bonus and all my progress I have made in hut 

@TrevorS88 

Try deleting your gamertag off your console and add it again. Also, do you use a custom gamerpic? If so, try removing it and using a default one.

I will try this when I get home but I have changed the gamer pic already

@TrevorS88 

Sounds good. Just get back to me when you can.

I have removed and re added my account and still nothing 

My only option is to start all over again and this is bs I lose my entire progress and all rewards I am not impressed with EA at all

@TrevorS88 

You mentioned running a UO Trace. Can you show me a screenshot of those results? The instructions are here.

Your team has already looked at it and there is no issues at all stop giving the same run around as your useless support team I'm not the only player having this issue. And I know it has nothing to do with my internet at all I created a whole new xbox account and guess what HUT works o have played 6 rivals games since last night so figure it out or you best be transferring a bunch of compensation to my new account 

@TrevorS88 

Ok. If you change your mind about trying to fix this, let me know. Compensation is not available for this issue. Especially when we haven't completed troubleshooting. We still haven't ruled out issues that are beyond our control.

Hey instead of banning me and deleting my posts get me your supervisor  thank you

@TrevorS88 

You can report the post you'd like reviewed and a supervisor will look into it. As far as your issue goes, we've exhausted all troubleshooting I can think of. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

Your live support told me to come here this is ridiculous get me in touch with a supervisor 

@TrevorS88 

If you report the post, it'll be reviewed by a supervisor.