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EA_Aljo's avatar
EA_Aljo
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4 years ago

Re: Disconnected from EA servers in all online games NHL 22

@Danteo_Cz 

Try clearing your alternate MAC address with these steps: 

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

16 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Danteo_Cz 

    Just so I have a better understanding of the problem, are you able to connect, but then get disconnected during play, or are you never able to connect?

  • @EA_Aljo There is no problem with connecting to servers, it always connects automatically right away, but when you play it always or usually drops. I think it's the last update, as I said, I haven't had a problem with anyone in the game I've been playing.
  • ITyMcI's avatar
    ITyMcI
    4 years ago

    I have same probblem too on xbox series X. 

    It started after the last update.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Danteo_Cz 

    What mode(s) are you disconnecting in?

    @ITyMcI 

    Are you playing on a wired or wireless connection? Also, have you tried all the steps here?

  • @EA_Aljo In all online modes. nothing like that happens to other peas. such a fifa 21 needs to run without any problems as I once wrote
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Danteo_Cz 

    Have you tried every troubleshooting step in the article I provided a link to in my last post?

  • @EA_Aljo I proceeded step by step. BUT it wasn't for nothing ... I even consulted the problem with my internet provider .. There is no problem with them ... that explains why the other games once ...
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Danteo_Cz 

    Unfortunately, I don't have anything else to suggest. Should we find any issues on our end, we'll update the community.

  • Hello I seem to be having this exact issue , my internet works perfectly I even called my service provider, no other game seems to have this issue. I am ruining my online record due to constant disconnections from the ea servers. What is the solution?

  • Halffricann's avatar
    Halffricann
    4 years ago

    I play on PS5 and reset my system cache and it's working just fine

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