I’ve grown up playing nhl... and have always gotten between 15-25 ms when playing EASHL online. But for whatever reason, when I play.... I am stuck on 40-50ms for East games and I am from Virginia!!! When I play any central game I get 16-20 ping.............. And I don’t know what to do because it’s rare to ever get a central game. Is it possible to be stuck on the wrong server? There’s no way I ping better to a central server from where I live. Very very frustrating. Any help or thoughts are appreciated!

@xKuzy19x Out of curiosity, go into the EASHL hub, enter club search and see what comes up as your recommended region. If it’s recommending your best region is other than what you know to be the best, (like central instead of east), it’s likely an ISP routing issue. This can happen occasionally and usually clears up on its own.

You could contact your ISP and have them run some trace routes to various Eastern servers and see if something is amiss. If you try entering a drop in game solo and set it to use best location (which should be East if that’s your recommended region) check your ping before the puck drops (you could back out if you don’t want to play it) and see if it’s consistent at the 40-50ms range.

@xKuzy19x Yeah a power cycle of all equipment can help solve many issues. Should have suggested that earlier. Did it work?

@Socair Did that... it says East recommended, however the other day it did say Europe recommended but it did fix itself. I was playing with some friends yesterday (All east coast players) and we joined a game and it was clearly central... one guy goes “No, not playing central”... meanwhile I’m on 16 ping... the ping I should be getting on East being in Virginia.. any other recommendations?

@Socair @I just did what you recommend and am on 16 in a drop in with East as recommended.. called my ISP and they suggested that it’s EA.. so confusing and annoying hahaha. Honestly, this has been happening ever since last summer when I moved out west in California to complete an internship... took my PS4 out there and used it during the time I had downtime. Ever since coming back in August it seems as if my NHL game is confused... is only happening with NHL..

Stuck on wrong server | EA Forums

11 Replies

Socair
Hero+
5 years ago
@xKuzy19x

Out of curiosity, go into the EASHL hub, enter club search and see what comes up as your recommended region.
If it’s recommending your best region is other than what you know to be the best, (like central instead of east), it’s likely an ISP routing issue. This can happen occasionally and usually clears up on its own.
xKuzy19x
5 years ago
@Socair Did that... it says East recommended, however the other day it did say Europe recommended but it did fix itself. I was playing with some friends yesterday (All east coast players) and we joined a game and it was clearly central... one guy goes “No, not playing central”... meanwhile I’m on 16 ping... the ping I should be getting on East being in Virginia.. any other recommendations?
Socair
Hero+
5 years ago
You could contact your ISP and have them run some trace routes to various Eastern servers and see if something is amiss.
If you try entering a drop in game solo and set it to use best location (which should be East if that’s your recommended region) check your ping before the puck drops (you could back out if you don’t want to play it) and see if it’s consistent at the 40-50ms range.
xKuzy19x
5 years ago
@Socair @I just did what you recommend and am on 16 in a drop in with East as recommended.. called my ISP and they suggested that it’s EA.. so confusing and annoying hahaha.

Honestly, this has been happening ever since last summer when I moved out west in California to complete an internship... took my PS4 out there and used it during the time I had downtime. Ever since coming back in August it seems as if my NHL game is confused... is only happening with NHL..
Socair
Hero+
5 years ago
Ok, well if you are using best location and getting the lower ping it doesn’t sound as if anything is amiss. Maybe your team mate is getting a higher ping and claiming it’s on a further server, but is east?
xKuzy19x
5 years ago
@Socair @I was able to finally chat with a live representative about the issue and here are the steps they suggested.

1. Restore License in settings
2. Check for software update
3. Turn off PS4
4. Hold down power button for 10 seconds
5. A menu will pop up when the console turns back on and you connect your controller to it, select “Rebuild Database”
Thus... I did these and am about to try it out. Am hopeful, but uncertain. The person guaranteed it would be the fix...
Socair
Hero+
5 years ago
@xKuzy19x

Yeah a power cycle of all equipment can help solve many issues. Should have suggested that earlier. Did it work?
xKuzy19x
5 years ago
@Socair Nope... didn’t work. I haven’t power cycled the router yet, as I have family members who also use the WiFi for work so don’t want to do it when they need it most. Will find time to do that as well.
EA_Aljo
Community Manager
5 years ago
@xKuzy19x

Power cycling the modem/router may help. Please try that when you get a chance. Also, do you play on a wired or wireless connection? You mention WiFi. If you have more people at home due to quarantining, the additional traffic on your network could very well be causing higher pings.
Xlkash-
2 years ago
Have you found the solution too this ?
i have been struggling with this for 2 years