Hey, I pre ordered NHL 16 on the xbox one but didn't recieve ten packs when i entered ultimate team. I played NHL 15 ultimate team, I have checked every where in the HUT menus for the ten packs and didn't recieve them.
Community ManagerHey @gold-dolphinn, have you gotten your packs at this point?
I have not received mine ether I have received 3. 2 for deluxe edition and 1 for returning user but not the 10 pre order packs.
Community Manager@DJ_Bildo@gold-dolphinn@tvmcdaniels
Please see the following post for info on pre-order packs. Please also note that the 10 HUT packs are only available to players who have purchased a digital download version. The article details which SKUs provide what and when.
http://answers.ea.com/t5/Technical-Issues/Pre-order-NHL-16-and-NHL-Legacy-Edition/td-p/4790836
Digital Download offer for NHL 15 owners:
NHL 15 owners who pre-order NHL 16 from the PlayStation Store or Xbox Games Store receive 10 HUT Gold Packs upon signing in to HUT.
I ONLY RECEIVED 3. 2 FOR THE DELUXE EDITION AND 1 FOR THIS
NHL 16:
Pre-order NHL 16 and get up to $15 worth of Hockey Ultimate Team™ (HUT) content (15 HUT Gold Packs).
I HAVE NOT RECEIVED THE 10 FOR DIGITAL DOWNLOAD I HAVE NHL 15 AND PLAYED LAST WEEK STILL NO PACKS
NHL 16 DELUXE EDITION DIGITAL DOWNLOAD XBOX ONE
9/12/2015 EA SPORTS™ NHL® 16 DELUXE EDITION Microsoft account
@EA_Barry I have the same issue. I played NHL 15 and preordered NHL 16 on Xbox Live so that I would get the 10 bonus packs on startup.
I got the returning user bonus (one pack) but did not get the 10 packs. I contacted EA help and they said is was a known issue and would be sorted out that night. This was 2 days ago. Would love to see this resolved.as otherwise I would have done a different preorder.
Community Manager@rjburgerr@gold-dolphinn@kruizey@DJ_Bildo@tvmcdaniels
If you are certain that you are missing packs after consulting this page then contact an Advisor as below, they can check the SKU you have purchased and will be able to advise you.
If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
Thank you for the replay and effort in replying to this thread in answering are questions.
As I already have done that and have had my problem addressed after a couple days
my response form ea was this
I have consulted and checked and checked this issue with the technical team and they have informed me that some of our players are also reporting the same issue to us, so this is a temporary issue to us but the good news is that our developers have started burning their midnight oil in resolving the bug.
after you chat with them they will email you with the information needed to provide you the pre order offer
