After logging in to my account at https://help.ea.com I can create a case, but the only option is for a live chat.
It creates a case, and shows me a case number and summary, but the live chat popup never appears, even in an incognito Chrome or Edge browser with no add-ons.
I have case numbers, but "My Cases" still says I don't have any cases.
The web site is apparently just broken, so how can I contact anyone at EA?
Community ManagerHey @WarriorKiKI I'm not seeing other reports of this and when I tested it yesterday it was working as it should be, can you ensure that nothing on your system is blocking it, this includes your anti-virus and firewall.
If you can try on another connection to see if you have the same issue that would be great.
Darko
at least you have live chat. for me not even shows up -.-
I switched to tethering to my cellphone, logged in to my account at https://help.ea.com/ and asked for a live chat. It created issue #935873584 but "My Cases" still says "You currently do not have any cases with us" and there was no popup window.
