I got banned for cheating and i did not even cheat ???
I got banned in Apex legends for cheating without even cheating. I contacted EA for help and noone responded
Hello. I am contacting you because i can't play Apex legends due to my recent ban. I was confused why was i banned and then remembered that i got salty in one game and wrote a flame to one of my teammates. I was sorry for that. But little did i know that i was banned for cheating. Cheating, really ??? I just checked my e-mail and it clearly says that you guys think i cheated. I did not cheat, not one time in my life while playing Apex. I love the game, i love what your team did to the game(other than lots of bugs that i always had) and i love playing and improving. So here is a list what you consider to be a cheat.
This below is what you emailed me:
You break our rules (https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.
*First of all, i didn't use any kind of software that ,,disrupts'' an EA Service or another user's account. I did not ddosed anyone and i don't even know how can i do that.
*I didn't use any feature and exploit. Although when new season started i had a lighting bug which may be the reason you thought i was cheating, i will provide evidence in attachments cause i still have that bug with models. It is a lighting and shadows bug where everything is black, my character and especially inner rooms and corners.
*Again, i did not disconnect anyone from their game or ddosed or did something like that.
So here is the deal. I know mistakes happen to you guys, so its okay. What is not okay is for you to send me e-mail without any more details about my ban. I know i didn't do anything that violates your rules so please can you consider returning my account. And even if i did something i am not aware of i require that you provide more evidence and details about my ban. I am frustrated and if you guys don't return my account or provide me with more information of what i should not do, because there is that small chance that i did something i was not aware of that violates your rules, i will have to post this on the internet so people can see it.
#57532505
Hi @Paakkaa.
Account bans are not something we can investigate here on Answers HQ. The Terms of Service team will need to review your account and determine if the ban can be overturned.
If you've already contacted the Terms of Service team that's all you would need to do for now. They will follow up with you via email as soon as they can. Unfortunately we don't have a way to see how long that might take. It can vary depending on how many cases they're working through. Keep an eye out on your email, and they'll get back to you as soon as possible.
/Kent
