Forum Discussion

sanichkaua's avatar
5 years ago
Solved

Issues with Origin nickname change

Dear Origin Technical Support,

I'm playing Apex Legends via Steam version of game and due to this my ingame nickname comes from steam. But since I'm playing Apex legends ALGS tournaments and by it's rules my ingame nickname should match with Origin nickname I need to chhange it in Origin so it will match with Steam and I can keep using Steam version. But someone already took my nickname in Origin(ID already registered) and I can't find this user via Origin and Origin Open Beta Clients to contact and  ask this user to give me nickname so I can use it in both clients and participate in tournaments which require same nicknames on both platforms. Please advice how I can contact person with nickname that I want or can you change my nickname somehow? 

Thank you in advance,
Alex

  • Hi @sanichkaua

    If the Origin ID is already in use, I'm afraid we don't have a way of releasing it. The system is set up so that an ID can only be used on one EA Account at a time. 

    /Kent

10 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @sanichkaua

    If the Origin ID is already in use, I'm afraid we don't have a way of releasing it. The system is set up so that an ID can only be used on one EA Account at a time. 

    /Kent

  • Hi Kent,

    My first question is: How I can find user with nickname that I want to contact him by myself? Add friend isn't working properly in both versions of Origin and I've spent hours trying to find user 'Kando" without any extra lettes and numbers but as far as I see there is no way to strict search results by lenght etc or use regular expression to make sure I won't get results wich doesn't match at all. Can you add user with origing id "Kando" to my friendlist or give me his email somewhere in privat? It's crucial for me to set origin id till next ALGS Winter Circuit.

    Best regards,
    Alex

  • Hello Kent,

    Please advise is there any news regarding possibility to add user directly in my friend list or any assist with contacting user by other way(email in PM etc).

    Thank you in advance,
    Alex

  • Hello Kent,

    Please advise is there any news regarding possibility to add user directly in my friend list or any assist with contacting user by other way(email in PM etc).

    Thank you in advance,
    Alex

  • Hello Kent,

    Kind reminder on above questions.


    Thank you in advance,
    Alex

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @sanichkaua when replying to a CM it is always best to tag them by hitting the @ and then selecting or entering the name of the user you wish to speak with.


    In relation to your situation, it would not be possible for us to contact the user for you or add them to your friend's list.


    If the name you want to use is already in use then you will need to use a different name.


    Darko 

  • Hello @EA_Darko ,

    Noted. It's unfortunete that user ID system isn't managed by EA. I'll accept this situation, but what if someone will create bots and "use" hunderd thousand or even more nicknames on fresh accounts.
    Anyway have a good day, hope there will be improvment in tournament rules or in ID system one day.

    Best regards,
    Kando(empty)

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @sanichkaua on Origin we do manage all usernames but if a name has been taken then you will need to use a different one.


    If a user has set it so that they cannot be contacted by other users then this is not something that we can change.

    Darko

  • Hey, quick question,

    my nickname is Dang3r0us like you can see,

    i wanna change it to TheDang3r0us,

    and it tells me there is a bad word in the nickname?

    so Dang3r0us = allowed cuz i have this nickname since bf days,

    add The in front off it and its bad?

    could you guys have a look into it?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Dang3r0us please do not post the same thing on multiple threads.


    If the username you want to use is not accepted then you will need to choose another.


    Darko 

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