@EA_Darko Hello there. 2 days ago, I logged into Origin to play apex in the evening, but got a message that my account was not disabled for violating EA's terms of service. I found out someone hacked my account how can i get my account back I have sent a case but no reply I want to know what happened and how to get my games back and i uploaded new apex tokens i can show the invoice as proof but no answer yet. Please help me!
Can I be unbanned pls I can’t play online
Hi my account is disabled I can’t play online can this be fixed ?
Hi my account is also disabled I can’t play ea games online can this be fixed ?
Community ManagerLocking this to prevent necroposting. Please create a new thread of contact EA Help directly for any account issues: Contact EA Help
My EA account says d4*****@disabled.ea.com. Would love to get it back.
How long does it normally take to get a respond ?
Hi I think my account has been hacked can u plz help me
Community ManagerHey @qvi4tcaecp3s thanks for posting on AHQ but please be aware that our live support team cannot assist with any issues relating to a TOS sanction or ban.
The only ones who can lift a ban is our TOS team.
Darko
In order to be able to regain access to your account, you will need to contact http://help.ea.com/ using chat or phone. Once they have confirmed you are the correct owner of the account your account will be reactivated. Please understand that doing this will ensure the security of your account which is a priority to us.
Regards,
Will
Community ManagerHey @Reading623 this is something that you will need to address with our TOS team.
We are not able to offer any help for a sanction or ban on AHQ as we simply cannot discuss it with you on a public forum.
Darko
