Recently, I try to change my id name. It shows either "id contains a prohibited word or character" or "id has already been registered". Even I randomly type stuff on it, it shows id contains a prohibited word or character. IDK what to do with my account to change name.

I recently attempted to sign up for an Origin account under the username qwertymodo. This is a username that I have used for over 10 years on dozens of sites without any issue, and one of my criteria in choosing it initially was that it not be offensive. However, apparently Origin disagrees with me and every other company I've done business with in that time on what is and is not considered an acceptable username, as I was told when attempting to sign up that "ID contains a prohibited word or character". I attempted to resolve this through phone and chat support. During my initial phone support, I was told that they could not determine why the username was being rejected, but that they would call me back with more information. That was a week ago, and I've heard nothing. So today, I contacted support again via live chat. During this chat, I was disconnected twice and when I finally did manage to speak to somebody long enough to present the issue, I was again told that they couldn't determine why the name was rejected, but that they could escalate the case so that I would be able to find that out. I just received confirmation that the case was closed with no further information. Look, I understand why you have this system in place. I get that you are trying to sort out offensive usernames. But the fact of the matter is, you have an overzealous automated system. In addition to that, your support staff can't even tell me why the system flagged the username. Even if I wanted to try to modify the name to fit the rules, I wouldn't be able to because nobody will tell me where the problem lies. However, as I said, I've used this name for over 10 years. It's basically my online identity, and telling me that I can't use it with your service is basically asking me to change that identity, which I have no interest in doing UNLESS SOMEBODY CAN TELL ME WHAT THE PROBLEM IS. Even then, given the fact that I've spend over an hour with support being run around, given no help, disconnected multiple times, told that I would receive a callback, or that my case was being escalated, only to find that neither was true, I'm really at the point of simply saying that I will take my business elsewhere. If my post comes across as rude or demanding, it's only because I tried being polite, only to get treated like * by support. I'm just looking for a simple answer to my question. If there is no way to manually review usernames and override the automated flagging, then the system needs to be changed, because obviously it's broken.

Well thank god for * EA and it's horrible service... Always the Epitome of awful, awful. I would like to change my origin ID... from fantomactual to Nightmare-ACTUAL and it keeps telling me "id has already been registered" And what the * does that even * mean? there is NO ONE ELSE IN THE BATTLELOG with the name.... I AM THE ONLY ONE WITH IT. Thank you EA for your horrible * service as always, the epitome OF *.... And to think I was thinking of playing Battlefield 4 again, but with this level of awful ill go back to better * games, like ARMA and Squad... Who's support station actually work and aren't total failures, guess I will go back to playing better developed games than this piece of * game.

@NotTheIDIWanted Hi Qwertymodo, Unfortunately there currently isn't any system in place that would allow an EA Game Advisors to manually whitelist a user name, such as yours. I have inquired whether it would be possible to review the current rule that flags your user name as invalid. I suspect the main issue is that many users abuse the letter combination qwerty during user name creation to create a throwaway account instead of coming up with an actual name. I don't have any direct insight however, so take this with a grain of salt. Cheers, Nils

I know it is 2 years later, but if anyone sees this, i'm talking to you EA, fix your stuff. My original name was TJ_Fischer, and I decided I wanted to see if you can change your username. So, I mashed my keyboard and hit confirm, and now my username is a bunch of random letters. I try to change it back but it keeps saying i'm using a prohibited word or letter. I contacted support and they didn't care and didn't help at all. PLEASE if anyone could help me I would be very thankful.

Hi everyone, To increase account security, we've recently applied a change where players can only change the Origin ID once per 72 hours. If you're getting an error message while changing your ID, please wait until 72 hours have passed and try again. In the meantime, we're aware that the error message that you're receiving upon trying to change your ID is confusing. We're in the process of updating this, which should be available at a later time in May. Should you have any further issues in the meantime, then please leave a reply in this thread. Thank you,

Name Change / ID contains a prohibited word or character

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EA_Barry
Community Manager
8 years ago
@ErthnPhoenix

It seems like for you it is the combination of the letters E and A together that is the issue.
Anonymous
8 years ago
Im trying to change my name to what i always use now but it wont let me it keeps saying this ID contains a prohibted word or charter pls help
Anonymous
8 years ago
i would love to know y Xxscu11slayerxX is a prohbited word or charecter this is my user i use for every game i play
Anonymous
8 years ago
this is just my old account and would like to change it to that
Anonymous
8 years ago
I know it is 2 years later, but if anyone sees this, i'm talking to you EA, fix your stuff. My original name was TJ_Fischer, and I decided I wanted to see if you can change your username. So, I mashed my keyboard and hit confirm, and now my username is a bunch of random letters. I try to change it back but it keeps saying i'm using a prohibited word or letter. I contacted support and they didn't care and didn't help at all. PLEASE if anyone could help me I would be very thankful.
Ronjambo-NSU
8 years ago
I have the same problem it is on origins end for sure
Ronjambo-NSU
8 years ago
I cannot change my Origin ID anymore it wont allow me to roll back to previous names it doesnt not say name already registered it just says it contains a prohibited Character when i know for a fact it does not. Please Help Me EA
Anonymous
8 years ago
OK how is everything I choose taken already. I severely doubt someone has gone and translated Spider from English to Bangla (Whatever Language that is?) and that is taken??? Makarasa is what I am trying to set it to but WHO TOOK THAT. After a solid 30 minutes of trying different Norse gods and translating words EVERY SINGLE NAME IS TAKEN. This can't be right and can some please check to see if it REALLY has been taken already, If yes for Makarasa, how about Punawelewele, Areneo, and Kablaugsab. All I can not get and I find it hard to believe that some has taken any of those.

Thanks,

Spider
Anonymous
8 years ago
I know, this is a shame that EA or someone else never addressed this problem, but i recently got the same issues when i'm trying to change my username and this problem keep showing up every single time. I've been trying to use Number/Caps/Dash/Underscore, none of them does work. And, for some reason, i've been thinking...

Is this problem only shows up when you change your first username ? And you just can't change them for the second time ?

And if yes, then WHY DON'T YOU JUST SAY IT ON THE SETTINGS where the input textbox shown ?

For example, why don't you just put the warning, such as "The Username Can Only Be Renamed Once" or something ? Come on, you gotta be kidding me if this is the really problem.

Anyway, I WANT ANSWERS, not a link redirecting to endless thread that had the same problem, saying it was already solved, but it does not yet.

Thanks for any response, whoever you are.
Anonymous
8 years ago
No, this doesn't happen when first changing your ID. I've changed mine multiple times without an issue up until the past few days, where everything is either "taken" or "contains a prohibited word or character". Seems like this is an Origin problem.

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Name Change / ID contains a prohibited word or character

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