Origin not loading up properly?
Ill open up the app, login and that is as far as I get. I end up stuck with this screen, any ideas?
Forum Discussion
When I click on origin it shows a blank white screen with a circle spinning around and around (like a screen that is loading) but that loading screen never goes away so I can't access origin so I can't play my games or buy games or even do anything . Please help I have attached a video to help you get a better understanding
EA_NilsCommunity Admin
@amygrace5 Hi,
I cannot see your video unfortunately, if you did put it on Youtube, can you post the URL to it here?
Generally though, I would suggest to download the Origin installation file from here once more: https://www.origin.com/download
Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".
If that still does not work, and the installation fails, please follow the below steps in exact order:
- Manually uninstall Origin.
- Run CCleaner.
- Restart your router/modem and do a Clean Boot.
- Make sure that your UAC is enabled and set to notify.
- Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
- Add firewall/antivirus exceptions for Origin and open the needed ports.
- When starting Origin, please make sure to run it as Administrator.
Let us know how you get on afterwards.
Cheers,
Nils
Hi Origins. I cannot load my game and I got it a week ago. I downloaded it from the right site and everything. It also says offline mode in the corner but apart from that it is a white screen with black around it. very unhappy.
I have the same problem.
Why can't I just download and run the game with my disc? Why do we have to download it form Origin via internet? That just defeats the purpose of buying a disc!
@EA_Nils I have been with origin for 5 years and and over the past 2 year origin randomly stops working. I am so sick of doing this with you guys. It is absolutely riduclous that i cant play my favorite games because origin decides not to work from time to time. It is so unreliable and it is making my very unhappy with both EA and Origin. We shouldnt have to get on the computer and wonder if we are gonna be able to play our games today. I paid good money for my games in the past and right now I primarily play sims 3 but this should not be happening. I do not have this problem with Steam or any other gaming site. The EA team and Origin need to look into this.
I uninstall and reinstall Origin, problem is seem solved.
- @Weirdoball I already tried that still no luck ☹️
Did you do the hard uninstall? The one where you have to go in and clear various folders in the registry? That was what worked for me, although that white window still showed up a couple of times after. It doesn't any longer. Now there's a weird issue of a warning on the Origin screen that there are "X" number of hours for a critical update to be installed or we'll have to play offline. Only thing is, it doesn't seem to update!
