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Anonymous
12 years ago
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Permission Required - Helper Tool Error [Mac]

Hi, I've been using Origin on my Mac for a while now, however earlier today I had a pop-up asking me to allow permission for a helper tool to be installed PERMISSION REQUIRED Origin needs your p...
  • Bluebellflora's avatar
    Bluebellflora
    10 years ago

    UPDATE - this thread is locked and outdated. Here's the new thread: 

    https://answers.ea.com/t5/Origin-Client-Web-Technical/Mac-Permission-to-install-Helper-Tool-error-2018/m-p/7101869#M19529 

    Spoiler

    @ellika0202

    Yep, that absolutely works - nice one! 🙂


    @ellika0202 wrote:

    Well. I Finally got the stupid thing to run. I concluded by looking into the log file that the problem probably was the OriginESImpl.dylib. That one is overwritten as the new software is downloaded from EA servers. What I did was to simply copy that from the original installation dmg.

     

    cp /Volumes/Origin/Origin.app/Contents/MacOS/OriginESImpl.dylib  /Applications/Origin.app/Contents/MacOS/OriginESImpl.dy

     

    At least now it starts and my thirteen year old is happy again. Shame on you EA not to be able to solve this sooner.

     

    Good luck to the rest of you!


    To clarify the file locations for those unsure of what to do:

     

    1. Open the Origin download in your Downloads folder. Right click on the Origin app in the new window that pops up (where you would normally drag the app icon to your Applications folder), and select Show Package Contents. Navigate through Contents > MacOS and copy the OriginESImpl.dylib file. You will notice the date of the file is 15 July 2015.
    2. Close the windows, go into your Applications folder, right click on the Origin app and select Show Package Contents. Navigate through Contents > MacOS and delete the OriginESImpl.dylib file, it will be dated 24 October 2015. Now paste the previous one in it's place.

    UPDATE - The Origin file listed in the above solution has now been updated. EA have released a beta build to fix this issue. Please download it here, making sure that you have completely uninstalled your current installation of Origin.

    @HolyNicholas has also posted a fix which is worth a try if you're experiencing the issue intermittently:


    @HolyNicholas wrote:

    I had the same problem today and it still didn't work after re-installing origin. After a bunch of testings and diagnosing, I was able to fix it.

    What happening on my computer was that the launch daemon for the helper tool was not properly started. As a result, a connect socket was not created, Origin app failed to establish connection with the helper tool and therefore fell into the loop of installing of that tool. So to fix it I had to manually start the daemon.

    Try running this in the terminal:

    sudo launchctl load -w /Library/LaunchDaemons/com.ea.origin.ESHelper.plist

    Hope this helps! :D


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