Forum Discussion

11 Replies

Sort By
  • miabarney's avatar
    miabarney
    2 years ago

    Hiya,

    I was running my normal sims 4 not the legacy edition as it has disappeared.

    • Operating System (Version) - MacBook Air Retina, 13 inch, 2020
    • Mac model - macOS Ventura 13.4.1
    • Processor - 1.1 GHz Dual-Core Intel Core i3
    • Memory (RAM) - 8 GB 3733 MHz LPDDR4X
    • Graphics - Intel Iris Plus Graphics 1536 MB
    1. Are you attempting to play the normal version of the game or the Legacy Edition? - normal version
    2. Are you running any antivirus? - no
    3. Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game. - yes
    4. Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? - i have moved them and it doesn't make a difference 
    5. How much storage is available on your internal drive? About This Mac > Storage - 132.45GB out of 250.69GB

    Thank you!!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago

    @miabarney 

    Thanks. Your Mac won’t have been running Legacy ever because it supports Metal. 

    Where did you purchase your Packs from if not through Origin? Did you previously redeem them in Origin?

  • miabarney's avatar
    miabarney
    2 years ago

    Hiya,

    I bought from from Instant Gaming and have redeemed them all but they no longer are on my account

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @miabarney

    And you are logged into the same Origin/EA account you redeemed the codes through?

    Wherever your game is installed to, do you have a Sims 4 base game app and a folder called Sims 4 Packs?
  • miabarney's avatar
    miabarney
    2 years ago

    Hiya,

    Origin changed all my expansion packs to my new account about a year and a half ago as i no longer have access to the old account - the email address does not exist.

    I have the base game app but no folder.

    Thank you!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @miabarney

    If you don’t have a Sims 4 Packs folder the game hasn’t properly installed. In Origin, if the packs you know you purchased are showing in your Origin games library under extras as purchased, you should be able to download them. If they aren’t then you aren’t logged into the correct account or the packs weren’t properly transferred over to your new account. If the latter, you need to contact EA Customer Support as it is an entitlement issue which cannot be solved here on the forums.

    Moving this thread to the Origin forum.
  • miabarney's avatar
    miabarney
    2 years ago

    Hiya,

    I've actually found the Sims 4 Packs folder now but they still aren't in my game - do you have any suggestions?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @miabarney

    Can you post a screenshot showing the base game and Sims 4 Packs in Finder.

    And a screenshot showing your Origin game library location.

    And a screenshot showing one of your packs under the base game in Origin.
  • miabarney's avatar
    miabarney
    2 years ago

    Hiya,

    Is this okay?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @miabarney

    No but it helps. Your Sims 4 Packs folder should be in the same location as the base game app. Yours isn’t. Wherever your base game is, move that Sims 4 Packs folder to the same location.

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,772 PostsLatest Activity: 9 years ago