Hello, I just got a new laptop with windows 10, and I downloaded spore via origin. when I click play I get the error:
A required security module cannot be activated.
This program cannot be executed (8016).
I tried uninstalling and redownloading, as well as setting the game to compatibility mode. EA online help are only at the most inconvenient times for me, so any help from this forum would be fantastic. Thanks!
Yes, the Origin download is the digital version. If you bought the computer recently, there is a good chance it has a SkyLake processor. If you have followed the above instructions (disabling all startup options), and it still does not work, see if you can find a BIOS update for your motherboard. If the computer is very recent, you may find that the manufacturer has not released one yet. That is where I am sitting with my laptop.
My desktop worked because it is an older Core 2 processor. The CD version did not work on the desktop because Spore has a problem with some (not all) Windows XP 64 bit systems. The digital download did work though.
I would like to note: Most of the problems I have seen recently are with Windows 10, not Windows 7. The issues I am aware of with Windows 7 are easier to fix (I can't help though, since I have not dealt with them personally). The one fix that I recall people claimed to work was running it as admin in compatibility mode for XP. I don't know about Windows 7 with a SkyLake processor though.
After researching your motherboard I see that it is a Skylake motherboard. My best advice would be to make sure that you have updated your BIOS. From my research Windows 10 was blocking the older SECUROM games as well but this appears to have been corrected. It is also possible that Windows 7 could be blocking the games.Try googling Error Code 8016 and Skylake motherboards for more information. Also check out any ASROCK motherboard forums for help from the ASROCK community.
Hi @CallOfPoods,
Even the physical version may be affected if you have a "Skylake" processor
Perhaps helps this guide, even if the links are outdated!
https://forum.spore.com/jforum/posts/list/193.page
If the issue persists, please feel free and contact a Game Advisor
You can try it on Live Chat, email, or phone
http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
1. Click the following link: https://help.ea.com/en/spore/spore/
2. Make sure you are logged in with your Origin ID
3. Choose your country (take a look right side upper navigation groin)
4. Press the orange button below right side "Contact us"
5. Follow the steps
\Liz
Hallo @ShadowGreenWolf,
You must to contact the Asus Support.
https://www.asus.com/us/Motherboards/Z170-A/
They can only tell you , what BIOS types update need your machine.
I hope that answers your question
\Liz
I don't know CPU's as much as you guys I got one for one reason to play Spore and The Sims that are not Console games. From all this due to me purchasing a new CPU I can't play Spore, WOW I have been wanting to play this game since it came out I even purchased a laptop from my friend that was full of viruses just to play this game but since it was very laggy and slow I wanted my own CPU and now I have to wait for some kind of update to the motherboard to play Spore. Wow just Wow. I just got an IBUYPOWER CPU from Best Buy it says in the box GTX-970 4GB I think this is the video card lol. At least The Sims 4 works. I'll have to give IBP a call to check up on this CPU's info to see what I will need to do to play Spore I'm not going to give up I've waited this long just a little more and I can finally blow up a planet for this aggravation, lol. I got to say this for those of you that don't work for EA thanks for you're help in getting the info I'll check out what to do next if I find out what is needed for this PC, I'll post to help everyone that I can too.
