Alright, I went to EA Live Chat, here is the paste of our conversation:
You are now ready to chat with Catherine.
CatherineThanks for contacting EA Customer Experience, my name is Catherine. How may I assist you today?
youHey sorry
youI forgot about this
youOkay, hello Catherine, my name is Sharples.
youI raised support because I wanted to pass on some important information to the Spore Team or EA.
CatherineIt's nice to meet you, Sharples
youBasically, there is a server bug in the game that hinders Spore Galactic Adventures greatly.
CatherineI understand that you want to report a bug issue for Spore, no worries let me document this for you.
youIt doesn't require a patch, I am almost sure it is an issue with the servers.
youI have it explained and want you to pass the message to an higher authority.
youI'm going to paste it so it might seem rather long.
youAre you ready?
CatherineYes, I am :D
youAlright here it is
CatherineOkay :D
youNevermind it seems to be fixed now, so I guess it isn't permanent (yay!). I'm getting bored of bumping this all the time with no reason, since March 2014 and no response from ANY staff from EA or the Spore Team. It's just silly. I know this can be fixed easily because it's a server issue and not an in-game problem where you need to patch it. I would go as far as saying that Galactic Adventures is broken because of this bug because many users cannot get enough Spore-points to get tools and such for their captain because every single adventure past 2011 has been suffering this issue where all adventures give only 15 Sporepoints and are locked at it, not to mention that the play counter is permanently stuck FOR ALL adventure, meaning that Spore points are PERMANENTLY stuck, which also means the difficulty counter is PERMANENTLY stuck because you get Spore points depending on how HARD that adventure is. One bug caused a chain reaction and I know what this cause is, I am almost sure what causes it at least. The play-counter is stuck which triggers this issue in Galactic Adventures. I'll explain it again. 1. Player plays an adventure. The server detects this. 2. Player either fails or wins at the adventure, meaning that the Sporepoints will go up or down depending on the difficulty (will go down if it is easy, will go up if it is hard) 3. Player can rate adventure if they so choose so. 4. Player ends the adventure logged in or not (you need to be logged in to trigger it, and you can manually do so before). And where does this issue come from? The very first step. The server somehow cannot detect that players are playing adventures, which causes step 2, 3 and 4 to not trigger, the server is unaware of this because of the bug in the server that thinks players are playing
youAt the top what I said about it being fixed, that was a different issue.
youSo no need to worry about that.
youBasically the issue is step one. The server is not detecting the player playing a certain adventure in Galactic Adventures expansion.
CatherineI see, thanks for the information.
youeI have been trying to raise support since March, around 7 times. But I believe now that I made it clearer.
youYou're welcome Catherine.
CatherineBy the way, Sharples I really appreciate your time for providing this to us, and as promised thus will be seen by our developers.
CatherineAnd for you to enjoy more of EA games, I'll be sending you a discount code via email.
youThanks I guess 🙂
youI just really want this issue to be fixed so I can finally stop bumping that thread
youBut thank you for helping.
CatherineYou are always welcome, Here is your discount code [REMOVED] , please check your email for the limitations 🙂
youAlright, I will. Thank you Catherine. You're a wonderful person. 🙂
youI need to go now, but thank you.
Let's hope the developers see it!