Every time I try to join a multiplayer game, I get a message saying, "You were disconnected from the game server. Please try again." Nothing I have done seems to fix the issue. Even reinstalling the game did not help. I have an Xbox S now, but I never had any issues like this on my old Xbox One. Does anyone know how to fix this??
Community ManagerYou won't lose any in game progress. That should all be stored on the cloud anyway.
Did you happen to change anything with your modem/router recently? Make sure the firmware is up to date.
Also, go back to the network settings on your console and tell me if it's using IPv4 or IPv6. It may say both. If possible, go into your modem/router and disable IPv6 so only IPv4 is used.
My NAT is open, so I am thinking that it might be something else? If I delete the local saved games, will I lose in-game progress? I would very much prefer to avoid that at all costs, if possible.
Community ManagerWe're getting somewhere! This means the issue is with your home network or ISP. Check the NAT setting for me. You can find that in the network settings screen on your XBOX.
Also, something else you can try is deleting the local saved games. Those instructions can be found in this article. I'm still leaning towards being an issue with your network/ISP though.
I was surprised to see that this worked. However, I am now confused about why my network is causing an issue, as I have not had any problems with multiplayer connections in other games.
Community ManagerThanks for trying. As a test, can you switch your connection to use a mobile hotspot? I just want to see if you can connect on a completely different connection.
Unfortunately neither one worked.
Community ManagerHey there. Thanks for reaching out. Let's see if a quick power cycle of your equipment will help. Please try these steps:
You also may want to clear the alternate MAC address.
Let me know how it goes. Thanks!
