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Alcoholic_Monky's avatar
Alcoholic_Monky
Rising Newcomer
24 days ago

PvZ GW2 Currency Not Saving

I have attempted several times to purchase the in-game currency in Plants vs Zombies Garden Warfare 2, with the intent to open card packs. Each time I run into the same issue. I purchase the coins, they appear in game, I open a pack, and they are reduced to the pre-purchase amount. For example, I currently have about 10,500 coins. If I buy 120,000 more, I see my in-game currency appropriately increase to 130,500. If I then purchase a card pack for 75,000, it is reduced to 10,500 again. That math doesn't check out, and no matter what I do the currency doesn't seem to want to save correctly. I tried purchasing the currency through both Steam and the EA store numerous times. I have had tickets opened with both Steam's support and EA, and while I've been able to get refunds, I still can't buy the currency. Has anyone else run into this? What should I do? I just want to open card packs.

bug
pc

3 Replies

  • Brightbore1124's avatar
    Brightbore1124
    Newcomer
    21 days ago

    Im having the same issue so far stole $40 from me and I would like my money back if i can't get what I paid for

  • PhantomGhost163's avatar
    PhantomGhost163
    Newcomer
    13 days ago

    Same thing here, just spend $40 and they told me to come here. Not sure how this is supposed to get my currency or a refund.

  • Alcoholic_Monky's avatar
    Alcoholic_Monky
    Rising Newcomer
    13 days ago

    For anybody that is having the same issue and looking to get a refund, this is the process I went through:

    I first contacted EA support and opened an issue for not receiving my purchased items. Specifically, I messaged an agent to help me out. After some digging, they told me it was a Steam issue, and to take it to Steam support.

    I then did exactly that and opened a ticket with Steam. They did some digging on their end and found nothing abnormal. They asked me for some EA account info, and they reached out to EA support themselves. After about a week, Steam refunded my purchase of Steam Wallet credit (which I had spent on PVZ GW2).

     IMPORTANT: Steam support asked me for the conversation that was had between myself and EA support. After I closed the tab with the convo with the agent, I couldn’t find a way to reopen it. When you have the little pop up window open and you’re messaging an agent, be sure to take screenshots of the chat and document everything for the highest chance of getting your money back.

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