Re: Spore black screen at cell stage cutscene

can i please get some help

Hi @UnAlpha

Please be patient until someone answers you here.

You should eventually remove the old Spore graphic caches

Delete the graphics cache, they often causes this problems
https://forum.spore.com/jforum/posts/list/4721.page

or switch in compatibility mode

1. Right click on the Spore Icon
2. Properties
3. Choose compatibility tab
4. Choose a Windows version,
5. and set a flag in 'Run this program as an administrator'
6. Say OK
7. http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

Cheers

Liz

I tried the compatibility mode for windows XP and windows 7, both did not work.

I deleted the graphics cache, no difference than before.

I've added a screenshot which shows my settings menu being bounded to the bottom right corner of my screen without any way of moving it around, and anytime I click any of the options it remains blank.  For the spore cell stage the game stops responding and I cannot do anything with it, (I have to close it through task manager.

Unfortunately is this a problem which is not unknown, there is no real solution for it.

https://forum.spore.com/jforum/posts/list/625.page

There is still a post on Spore.com, where some users shared different solutions.

If none of them helps, contact a game advisor

http://help.ea.com/en/contact-us/new/

~Liz