Unable to verify game license

Hey there, can you please confirm the game you're referring to? Did you purchase it through a different platform and then linked it to your EA account? 

This would be for the sims 4 and no I purchased directly from EA no other system 

Can you please try the following steps: 

Delete EA License Files:

• Make sure the EA app is closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete all files in the "License" folder.

Please clear your temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
• Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
• (If some files or folders can't be deleted, reboot and try again.)

Hey I tried both processes and I'm still seeing the same error when trying to launch the game 

In this case, please reach out to EA Help for further assistance so they can check your account. 

Unfortunately, they told me to come here because that couldn't figure it out