So I bought the Spore Collection off GOG, and went to redeem it in the EA app.
I redeemed Galactic Adventures, Spore, and the Creepy & Cute Parts pack in that order.
Galactic Adventures isn't showing up in my account, and when I try to input the CD Key again, it says it's already been redeemed.
Community ManagerPlease make contact with an EA Game Advisor for assistance.
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
I have the same issue and I have already provided proof of my purchase and the CD-Key.
But it seems to have been "redeemed" although I have not redeemed it.
Currently I have an open case, which doesn't recognise my proof of purchase even though I have followed the steps of the guideline.
Here is the guideline.
