Forum Discussion
EA_Barry
Community Manager
2 years agoPlease make contact with an EA Game Advisor for assistance.
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
2 years ago
I have the same issue and I have already provided proof of my purchase and the CD-Key.
But it seems to have been "redeemed" although I have not redeemed it.
Currently I have an open case, which doesn't recognise my proof of purchase even though I have followed the steps of the guideline.
Here is the guideline.