spores wont allow me to log into EA Account

Question

Hello, i have just bought and downloaded Spores but when i go to log into my EA account on the game it just keeps coming up with this message ' Login failed... There was an error connecting to the spore servers. Your computer might be offline or your internet connection may be having problems. Check your connection or visit Spore.com for additional assistance or server status.' . I was wondering if anyone would be able to help me as my internet is fine as i tested it by trying to play on my sims through origin and it let me. I really just want to play spores but it wont let me.

Thank you in advance.

Cecilia.

teknikah · Answer

Make sure that the firewall isn't blocking it. When you try and log in a message should pop up to allow access, alt+tab to see if the pop up has appeared, if it did, click allow.

freggi-liz · Answer

Hi&nbsp;@cecilia1996,

have you purchased the game through Steam, if yes you should be registered via Origin. Otherwise the&nbsp;online features will not be available
https://help.ea.com/en/article/account-creation-or-login-issues/

For more assistance with this issue, please feel free and speak with a Game Advisor.  
You can contact them at the following ways.
http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281/thread-id/426

1. Click the following link: https://help.ea.com/en/spore/spore/ 
2. Make sure you are logged in with your Origin ID 
3. Choose your country (take a look right side upper navigation groin)
 4. Press the orange button below right side "Contact us" 
5. Follow the steps

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spores wont allow me to log into EA Account

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