Community ManagerHi there, I'm really sorry to hear about that. Are you getting any error messages when the game crashes?
I've chatted with 2 1st level support who transfered me to 2nd level. The case was set to not resolveable so EA can't fix it. I asked for the $6 refund and they said no. So EA support can't fix it and won't refund $6. Just have to laugh how greedy EA is.
Community ManagerI completely understand your frustration. It’s incredibly disappointing when a game won't load, and having a refund request turned down on top of that is really disheartening.
Because we're on the public forums, I don't have access to your account or billing tools to issue refunds. Normally, our refund policy (the Great Game Guarantee) allows returns within 24 hours of first launching the game or within 14 days of purchase if it hasn't been played.
You can double-check if your purchase is eligible for an automatic return by logging in directly to our EA Refund Page.
If you'd still like to try and get the game running, I’m here to help you troubleshoot the crash!
