wanting to play spore online please

Hey 

Please contact our support team for further assistance; we will look into this for you.

Before you submit your case please prepare proof of purchase to confirm your order on steam. 

here is my proof of purchase.

I removed the attachment with your order details. Please follow the steps I listed above and contact our support team. 

I went to support and posted a case and have had no response. 

Are you able to resume your case to ask for an update?  https://help.ea.com/en/help-my-cases/