Wild Hearts Game Missing

Hi there, sorry to hear you're having problems with a missing game. 

A few things are worth checking first. Please make sure you’re signed into the EA Account where the game was originally purchased or redeemed, and check your Order History or EA Play membership if that’s how you previously accessed the game. You can also try clearing the EA app cache, restarting the app, or signing out and back in to refresh your Library.

You can find the full troubleshooting steps here:
https://help.ea.com/en/articles/orders-and-rewards/ea-app-find-missing-games/ 

If the game is still missing after going through those steps, please contact EA Help using the Contact us option at the bottom of the article. The support team can take a closer look at your account and entitlements to determine why the game is appearing as owned but isn’t available in your Library.

I hope this helps.

Hello,

I have gone through every possible account I have ever owned, I have also gone to support 3+ times, and some say I have the game others say I do not. I believe this was a reward from a playtest not something I purchased so I do not see it in my purchase. 

I also have another issue where I recently redeemed Battlefield 6 Ultimate edition on Steam (Code was provided by an EA employee) and now when I log into my EA account, I can see other steam games in my EA listing but NOT BF6 its missing. I am hoping to redeem my badge for playing in the BF beta however since the game is not showing up in my EA account I don't seem to be able to claim.

Support has asked me to reach out on the forms as they are unable to help. In summary WILD HEARTS is 100% missing, BF6 I have in steam but it's missing from EA.

Thank you.

Thanks for the additional details, and I'm sorry you've been receiving mixed information from support.

For WILD HEARTS, we unfortunately can't check account entitlements from the forums, so I'm not able to confirm exactly where the game was granted, which account currently holds the entitlement, or why it's appearing as owned in one place but not in your Library. I can only help guide you through the checks I mentioned in my previous reply.

I completely understand how frustrating it is to receive different answers about whether the game is on the account. I wish I could clarify that for you directly, but confirming this requires access to your EA Account and entitlement history, which is something only the EA Help support team can review.

Regarding Battlefield 6, since your copy is owned through Steam, please make sure the Steam account where you redeemed the game is linked to the correct EA Account. Once the game is installed through Steam, launching it should also open the EA app and connect the game to the linked EA Account. At that point, BF6 should also appear in your EA app Library.

If you launch BF6 through Steam and it opens under the correct EA Account but the game still doesn't appear in the EA app, please let us know what happens when you launch it and whether you receive any account-linking or login messages.

I believe I understand what happened for the Battlefield 6 issue. 

I have the Open Beta added to my account which on the back end of my profile shows up as "battlefield 6" the support person mentioned I have that game, so when I sync the steam account to the EA account it does not give me a duplicated copy of "battlefield 6" because I already have it. 

When I launched the game from Steam for the first time it prompted me to log into EA then when I logged in I can invite friends and such. However that Beta version is stuck, would I need to ask support to remove the game? Or since I already did the sync from steam I assume I can't do that twice, which would void out my copy?


As for WILD HEARTS of the EA support is telling me to go to the forms and you are telling me to go to EA support, who is left to go to?


Thanks!

Also, for additional context, yes other steam games are showing up fine, its ONLY the BF6 that is missing which is the one I have the open beta for which I believe has the same back end name as the live game somehow. 

Thanks for the additional details.

For Battlefield 6, just to double-check, are you currently able to launch the full game normally through Steam? I saw that you mentioned being able to log in and invite friends, but I’d like to make sure the game itself is fully accessible and playable from Steam.

The Open Beta you’re seeing is a separate entitlement from the full game. If you’d prefer to have that removed from your account, you can contact EA Help and ask them to check whether they can remove the Beta entitlement for you.

As for WILD HEARTS, unfortunately we still aren’t able to check account entitlements or account history from the forums, so I can’t verify why it’s appearing this way on your account.

If you’re still unable to get this resolved with the support team, let me know and I can send you a DM with some additional information to help with the next steps.

Yes, the game runs and opens fine on steam. What I meant by invite friends is it looks like I can invite my friends from my EA account that is linked to steam. Which to me comes across as it's linked, the game just won't show up in my library on the EA side.

Thanks again for responding.

Yeah I'd like next Steps, I just want my WILDHEARTS game if I really am supposed to have it and I'd love to have the dogtag from playing in beta. 

Let me know if there is any additional information from you. 

Hey Siighmon​, sorry for the delay! 

I will send you further instructions on your DM here in the EA Forums.